FAQ

🛍️ Order Modification / Cancellation

Q: Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at customerservice@verawagon.com. Once your order has entered the fulfillment or shipping process, it can no longer be modified or cancelled. We recommend reaching out within 24 hours of placing your order.

🚚 Shipping & Delivery

Q: How long will it take to receive my order?

Total delivery time = Processing Time + Shipping Time.

Standard Shipping: Processing 3–7 business days + Delivery 7–20 business days
Dedicated Shipping: Processing 1–3 business days + Delivery 5–10 business days

Delivery times may vary during peak seasons. Once your order ships, you will receive a notification email. If your package has not arrived within the estimated timeframe, please contact us within 6 months of the shipping date and we will respond within 24 hours.

🛃 Customs & Duties

Q: Do I need to pay customs duties?

Product prices and shipping fees do not include import duties or taxes charged by the destination country. All customs duties and import taxes are the responsibility of the buyer. The amount varies depending on your country's customs regulations. We recommend checking with your local customs office before placing an order.

↩️ Return Process

Q: How do I return an item?

Please follow these steps:

Within 7 days of receiving your order, email us at customerservice@verawagon.com
Include your order number, product SKU, and reason for return
Wait for our team to reply with the return address (do not send to the address on your original package)
Ship the item back via your local post office — please avoid express couriers such as DHL, UPS, TNT, or FedEx to prevent additional customs charges
Items must be unused, unwashed, and in original packaging

The following items are non-returnable: swimwear, jewelry, accessories, individual items from a set, items marked as non-returnable, and free gifts.

💰 Refund Timeline

Q: When will I receive my refund?

Once we receive your returned item and confirm it meets our return conditions, we will issue a refund to your original payment method.

Refund processing time: approximately 2–3 weeks after we receive the return
Credit card refunds may take additional business days to appear, depending on your bank
Original shipping fees and shipping insurance are non-refundable

If you haven't received your refund after this period, please check your bank account, then contact your card issuer, and finally reach out to us if needed.

💳 Payment Methods

Q: What payment methods do you accept?

We accept the following payment methods:

Visa
Mastercard
PayPal
Apple Pay
Google Pay

All orders are charged in USD (US Dollars).

📏 Sizing Advice

Q: How do I choose the right size?

We recommend referring to the size chart on each product page. If you're still unsure, feel free to contact us at customerservice@verawagon.com with your height, weight, and usual sizing preferences — we'll be happy to recommend the best fit for you.