Delivery time: Total Delivery Time = Processing Time + Shipping Time.
Processing Time: Before shipping your order, normally we need 1-5 business days to prepare your products. The processing time is separate from the shipping time. Kindly note a small number of orders may still need between 7-10 business days depending on stock availability.
Shipping time: Generally, for Standard Shipping, it will take 7-20 business days for your orders to reach you, some distance area might take even longer.
For US Domestic Shipping, it will be delivered in 3-8 business days for most US, some distance area might take a bit longer. US Domestic Shipping only available for the US WAREHOUSE products (*title contains US Warehouse).
| ZONE | SHIPPING METHOD | PROCESSING TIME | DELIVERY TIME | ORDERS | KILOGRAMS | SHIPPING FEE |
|---|---|---|---|---|---|---|
| Global | Standard | 1-5 Business Days | 7-20 Business Days | 0-$398 | No limit | $7.99 |
| Global | Standard | 1-5 Business Days | 7-20 Business Days | over$399 | No limit | Free |
| Global | Dedicated | 1-3 Business Days | 5-10 Business Days | No limit | No limit | $12.99 |
Shipping Origin / Fulfillment： Orders may be fulfilled from our partner facilities in China, Hong Kong, the United States, or other locations depending on inventory availability and the delivery destination.
Tracking Your Order: Once your order has been shipped, you will receive an e-mail with your tracking information. Your tracking information can also be found by logging into your account and clicking the "Order history" tab.
Delay / Lost Package：If the package does not arrive in time, please contact us through the email: customerservice@verawagon.com within 6 months after delivery and our agent will respond to you within 24 hours. Please note that overdue requests may not be accepted.